📄 FAQ – Frequently Asked Questions

What is Labubu?
Labubu is a beloved character created by artist Kasing Lung and made popular through collectible blind boxes by Pop Mart. Each figure has its own quirky personality and design — perfect for fans, collectors, and kids alike.

Are your Labubu figures authentic?
Yes! All of our Labubu toys are 100% authentic and sourced from licensed distributors. We’re committed to providing genuine Pop Mart collectibles to our UK customers.

Where do you ship from?
We ship directly from the United Kingdom. This ensures faster delivery times and no surprise customs charges for UK-based customers.

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery within the UK usually takes 2–5 working days via Royal Mail or other trusted couriers.

Can I return or exchange a product?
Absolutely. If your item is unopened and in its original condition, you can return it within 14 days of delivery. Please visit our Return Policy page for full details.

What if I receive a damaged or incorrect item?
We’re here to help! If your order arrives damaged or incorrect, contact us at support@[yourdomain].com within 48 hours, and we’ll make it right.

Do you offer international shipping?
Currently, we only ship within the UK. Stay tuned — we may expand soon!

How do blind boxes work?
Each blind box contains one mystery Labubu figure from a specific series. You won’t know which design you’ve got until you open it — that’s part of the fun! Some boxes even contain rare or secret figures.